Project: Single Sign-On (SSO) & Netsuite Integration

Customer Profile and Background

Mid-size enterprise developing networking solutions for large data center and cloud computing environments with world-wide customer base.

  • Company experiencing rapid growth
  • Domestic and International customers with different processes
  • Salesforce.com for Opportunities, Cases, Account Mgmt. and Forecast
  • NetSuite for Orders, Fulfillment & Financial Accounting
  • Joomla & LDAP for web site

 

Business Challenges & Requirements

  • SSO for Salesforce.com, On-premise and Cloud Apps
  • Only customers with service contracts should get access to Support Portal
  • Partners and end-user customers with access to different content levels
  • Integrate access with web-site
  • Entitlements based service fulfillment
  • Integrate Salesforce.com with NetSuite ERP

Exafort Solutioning

Integration with Netsuite

Customer Portal Customization

  • Tailored look and feel to match brand
  • Customized color, style, logo, images
  • Custom self-service portal content
  • Seamlessly follows self-registration

Portal Content

  • Cases – open & track
  • Customer user registration process
  • Knowledgebase / Solution serach
  • Customer notifications & messages

Access Control

  • General access area – all customers
  • Specific support contract owners area
  • SSO with SFDC and web-site
  • Secure information

Portal Integration

  • Integrated with web-site access
  • Auto provisioning between systems
  • OpenSSO for single sign-on
  • Salesforce.com, Joomla and LDAP provisioning integrated

 

Benefits & Results

Customer Service & Support Portal

  • Customized services to customers as well as partners
  • Significantly increased Customer responsiveness
  • Self-help capabilities reduced service calls and emails
  • Enhanced collaboration by TAC personnel and Engineers
  • Seamless navigation from one app to another using Single Sign-on

ERP-CRM-Website Integration

  • Maximized usage of Salesforce.com & NetSuite for respective teams
  • Complete view of customer lifecycle – from Inquiry, Quote, Order, Cash and Support
  • Entitlements driven service levels
  • Significant reduction in shipment errors
  • Enhanced productivity by eliminating non-value add process steps

 

For more information regarding this project contact us at 888-861-2341 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or Click here for our contact form.